Making an appointment
We exclusively work by appointment. You also need an appointment to pick up documents (passport, an identity card and a driver’s license) and to see the Building and Living desk (Bouwen en wonen loket). There are a few products that you can request from home online. In that case, you do not need an appointment.
Make an appointment(externe link)
Or you can call phone number 0031 314 377 377.
This is how it works
After you have made your appointment, you receive an email to confirm your appointment. This email contains the booking number. Take your mobile phone with the confirmation email to the town hall. You can use this to sign in for your appointment. Did you forget your mobile phone? You can also sign in with your date of birth or with the receptionist.
The screens in the hall show you at which desk you will be helped.
Cancel the appointment or move it?
After you have made your appointment, you receive an email to confirm your appointment. This email contains a link that leads you to a page where you can either cancel the appointment or move it to another time. You can also call 0031 314 377 377.